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Fairspin Casino account verification and KYC steps

Every licensed casino must confirm who you are, so Fairspin Casino runs the check within 28 hours and holds it before your first payout.

Start verification

Gaming Control Board Curaçao license OGL/2018/5574/187, audited by eCOGRA, SIQ, and BMM Testlabs.

Your first payout

Check the basics before you upload anything

Useful the moment your first withdrawal waits and you want to know who is asking and how long it takes.

Who checks

Fairspin Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2018/5574/187

Review time

28 hours

Mandatory

At the latest before the first withdrawal

Questions

[email protected]

Minimum age

18+

Waiting on a review

Four steps to a cleared account

This block settles the order of the uploads, so a small detail never sends your file back.

One tab, one list

Open your account area and look for the section headed verification or KYC; it sits beside your profile details. Read the short note there first, because it lists exactly which files this check needs from you.

Corners in, glare out

Upload a clear photo of your passport, driving licence or ID card, all four corners inside the frame. Watch the light: glare across the photo page is the most common reason a file comes back to you.

Fresh address, matching name

Attach your proof of address next, no older than three months and naming you at your current home. Then add a screenshot or statement that shows your payment method in your own name.

One inbox to watch

Send everything in one go and the team reviews it, usually within 28 hours. Check your inbox for a reply, since one missing page means a fresh wait for the whole file.

At the upload screen

A clear copy, a quick review

Fairspin Casino asks only for the three papers its licence requires, plus an optional selfie when a reviewer needs one.

Proof of identity

ConfirmsYour name, photo and date of birth

Copy must showFull page, clear photo, all corners visible

Proof of address

ConfirmsWhere you live now

Copy must showYour name, your address, issued within three months

Payment method confirmation

ConfirmsThe card or wallet is yours

Copy must showYour name, last digits, matching account

The three usual causes of a bounced paper

Make the names line up. Your name or address on the document does not line up with what sits on your account, so nothing ties you to the paper. Match the name spelling on your account exactly Send an address paper that is current

Send a photo the reviewer can read. Corners get cropped or glare washes out the text, leaving an image the reviewer cannot read clearly enough to accept. Lay the paper flat in daylight Capture all four corners in one shot

Expired yesterday, refused today. A document past its expiry date is not accepted as proof of identity, however clearly you photograph it. Check the expiry date before you take the photo Resend using a current document

When your funds history is asked about

A licensed casino has to know its players' money is clean, and the Gaming Control Board Curaçao licence under OGL/2018/5574/187 makes that a duty. So the question is routine, asked of many players, and never an accusation.

Depending on how you play, you may be asked for one or more of these:

Recent bank statements
Proof of income or salary
A recent payslip
Confirmation of savings
Proof of how funds were earned

Know it before it happens

When a check lands in your inbox

Fairspin Casino builds the check into ordinary steps so nothing arrives out of nowhere.

Details out of step

Something on your account disagrees with a document you sent, so the details get looked at again before your balance can move.

A fresh payment method

Adding a card or wallet you have not used here before means confirming that method belongs to you before it touches your money.

Check the larger movement

Sums well above your own usual pattern get a closer look, because bigger movements carry a bigger obligation to record them.

First cash-out, papers on file

Before your first payout leaves, the papers have to be on file, so the check often appears right at that first cash-out.

Confidence back faster

While your withdrawal waits on the check

Worth a read the moment a document is refused or a payout is still pending.

Why was my identity document refused by the casino?+

A refused document usually means the photo is cut off, glared or out of date. Send a fresh clear picture of the same document and the team can look again the same day. Rejections are about picture quality, not about you.

Which regulator holds the Fairspin Casino license?+

Play here is run by Fairspin Casino N.V., company number 650417, at Schottegatweg Oost, Willemstad. The Gaming Control Board Curaçao licenses it under number OGL/2018/5574/187. Verification exists because that license, held since 2018, demands it.

Will I have to send the same papers again in the future?+

Once a document is accepted, it is normally kept on file and you are not asked for it again. Something can still prompt a fresh copy, such as an expired passport or a new home address. In that case a short message explains what is wanted.

Is my passport scan safe with the casino?+

Yes, all documents travel over 256-bit SSL encryption and stay with the verification team. Independent testing from eCOGRA, SIQ and BMM Testlabs covers the platform security. Only what the license requires is reviewed, and questions about your file go to [email protected].

Why does the casino ask me about the source of my funds?+

Questions about where your money comes from are routine under the license and apply to many players, not only to you. They help the operator keep gambling free of laundering, which is a condition of keeping the license. A short answer and a bank line usually close it.

How long does the Fairspin Casino check take?+

Most checks finish within about 28 hours once every document is in. Clear photos and a matching name on all papers keep it near that mark. If something is missing, the team writes to you and the clock restarts from the new upload.

When does the casino need my documents from me?+

By the license, your account has to be checked at the latest before the first withdrawal leaves. It can also come earlier, at registration or right after your first deposit. Sending papers early means no wait sits between a win and the payout.