Contact Directory

Fairspin Casino Contact: Pick the Channel That Fits

Live chat, e-mail and phone all reach a person at Fairspin Casino twenty-four hours a day, every day, in four languages.

Talk to Support Licensed OGL/2018/5574/187

Paid today

840,029 NZ$

2,005 Playing now

Gaming Control Board Curaçao license OGL/2018/5574/187, audited by eCOGRA, SIQ, and BMM Testlabs.

Average payout in 21 minutes. NZ$26M paid weekly, with withdrawal limits up to NZ$54,000.

256-bit SSL encryption safeguards all transactions and personal information across our platform.

Three Ways to a Person

Ways to Reach a Real Person

One of these three lines suits your question better than the other two.

Faster Than Waiting

Chat suits anything you need fixed while you wait. A person answers in about four minutes, at any hour, and you can keep playing while you talk.

Start the Chat

When You Need to Explain

Longer stories belong in a message, so write to [email protected] with screenshots attached and expect a reply within twenty-four hours, night or day.

Write to Us

Call Us and Talk It Through

Talking helps when a problem feels tangled, so call +64 9 730 3633, New Zealand time, and someone picks up in about five minutes at any hour.

Call Support

Local Details

Fairspin Casino Support for New Zealand Players

These details settle the local questions: the number you dial, the clock you follow, and who supervises the casino.

Local Reach

New Zealand Phone+64 9 730 3633

Support Time ZoneNZST

LanguagesEnglish, German, French, Spanish

Support E-mail[email protected]

Supervision

Licensed ByGaming Control Board Curaçao, OGL/2018/5574/187

Local Help

Gambling HelpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Gamblers Anonymous New Zealand

Four Steps Up

The Route From Support to Regulator

This block sets out the order to follow when a reply leaves your case unresolved.

One Written Record

Start with the support inbox, not the phone: write down what happened, add your account e-mail and any reference numbers, and keep the message to the one problem. That written record is what every later step depends on.

After the First Reply

A reply usually lands within a day. Read it as an answer to the specific point you raised; if it misses something, reply on the same thread rather than opening a new one, so the history stays whole.

Fairspin Casino Reviews the File

Still unhappy, ask for the case to go higher inside the casino. A senior handler re-reads the thread, checks the transaction or game log, and comes back with a decision rather than another holding note.

The Curaçao Gaming Control Board

Only once that internal route is exhausted do you take the file to the Gaming Control Board Curaçao, the regulator that issued licence OGL/2018/5574/187. Send them the full written exchange, not a summary of it.

Straight to the Right Desk

Papers, Money or a Complaint?

Our desks split the work by subject, so a message sent to the matching inbox is picked up by the people trained for it.

Your Account

General Support[email protected]

Verification Checks[email protected]

Money Matters

Deposits and Payouts[email protected]

Other Desks

Complaints[email protected]

Privacy Requests[email protected]

Business Partners[email protected]

Checking the Company

Familiar Brand, Named Company Behind It

This block answers the worry that nobody named stands behind the account you play from.

Company

Legal NameFairspin Casino N.V.

Company Number650417 (Curaçao)

AddressSchottegatweg Oost, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence NumberOGL/2018/5574/187

Written Contact

Support E-mail[email protected]

What to Have Ready Before You Write

Line up these five details first, and the first reply can usually solve the case.

Your account e-mail address
Transaction date, amount and reference
The game name and round time
A screenshot of the screen in question
Any earlier message or ticket number

Response Times

Fairspin Casino Answers Day and Night

This block shows the rhythm behind every channel, so you can judge whether to wait or switch.

Live Chat

Chat Hours24/7 support

Chat First ReplyFour minutes

Time ZoneNZST

E-mail

E-mail Address[email protected]

E-mail ReplyTwenty-four hours

Phone

Phone Number+64 9 730 3633

Phone WaitFive minutes

Five Short Answers

Fairspin Casino Support Answers in Short

It clears the worry that a simple question means a long wait or a password request.

accountDo I need to give a reason to shut my account?+

Say so in live chat or email and support will close it for you. If money is still on the balance, ask for a withdrawal first so the funds come back to you. Your only Fairspin Casino account is then closed for good.

accountHow long until someone actually fixes my problem?+

Live chat replies in about four minutes and the phone in about five, so start there. Email confirmation can take up to twenty-four hours. If the answer still misses the mark, ask for the case to go to [email protected].

accountWhat happens when I ask for a copy of my data?+

Mail [email protected] with the request and you will get your data copy or deletion handled there. Ask in writing if you want a record of the reply. Some records must be kept under Curaçao rules, and support will tell you which.

accountWhen do I need to prove who I am on chat?+

Give the email address you signed up with, plus your name and date of birth. A payment reference such as a deposit number helps match you faster. No agent will ever ask for your password, so never share it.

accountCan I get help at 2am on a Sunday?+

Chat runs at every hour of the day and night, including public holidays here in New Zealand. Each message gets a typed answer, usually within about four minutes, so a Sunday night question is fine. Phone lines are answered too, at any hour.