Before you press play

Before the win or the loss: Fairspin Casino responsible gambling

Play only from 18+, and deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Fairspin Casino account.

Set your limit

Gaming Control Board Curaçao license OGL/2018/5574/187, audited by eCOGRA, SIQ, and BMM Testlabs.

Support at a glance

Responsible gambling essentials at a glance

Fairspin Casino keeps the rules short, the tools easy to reach and the help lines visible.

Minimum age18+

LicenseGaming Control Board Curaçao, OGL/2018/5574/187

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Five tools

Which tools can you switch on?

Most players worry a limit ties their hands, when it simply holds a decision made calmly.

Cap before cash in

A deposit limit caps how much you put in over a set period, so switch it on before your first deposit rather than after a costly evening.

Keep the ceiling in view

A loss limit stops further play once your net losses reach a figure you chose while clear-headed, so set it before your first spin of the session.

Switch on a time prompt

Session time reminders bring up a notice at an interval you pick, so switch it on if the clock tends to disappear once the reels start turning.

Room for a real break

Self-exclusion closes your Fairspin Casino account to play for a stretch you decide, so choose it when a pause is not enough and you need a firm wall.

Length and spend on screen

Reality checks show how long you have played and what you have spent so far, so turn them on if the session length often surprises you.

When the page loads

Here is how a limit gets set

Fairspin Casino puts the controls in your own hands, so a decision made early still holds later.

Check your details

Sign in with your email address and open the account area, then check that your details and verification documents are current before you change anything.

One clear section

Look for the responsible gambling section among the account menus, where the tools sit together rather than hidden behind a game screen.

Before the mood shifts

Pick the tool that fits your worry, whether that is deposits, losses, time or a break, and confirm the figure or period while you are calm.

Is the value right?

Read the confirmation screen carefully so the value matches what you intended, and note that a tighter limit suits a decision made before play.

Age checks and family safeguards

Keep proof of age to hand. Signing up, every new customer confirms they are 18 or over, and documents proving identity are requested before the first withdrawal leaves the account.

A safer device for everyone at home. On a shared device, blocking software stops gambling sites from opening at all, which matters most when children use the same tablet for schoolwork.

What can a partner actually say? Rather than listing faults, a relative can ask open questions about money and mood, then ring Gambling Helpline Aotearoa on 0800 654 655 themselves for guidance.

Stop when the fun starts to thin

By the time a pastime feels like a debt or a duty, the fun has already gone quiet. Noticing that shift early is the whole point: a limit set before play, or a pause, is the gentlest first step.

Look at your own last few sessions and ask whether any of these fit.

Playing longer than you told yourself you would
Chasing a loss with another deposit
Lying about how much you spent
Borrowing money you need for bills
Feeling restless when you cannot play
Skipping sleep or meals to keep playing
Play crowding out family and friends

After a hard session

When a chat would help more than a spin

This block is useful the moment you want to talk to someone who is not the casino.

Gambling Helpline Aotearoa

Run as a free, confidential line that answers at any hour, it listens to players and to worried relatives alike, and you can also reach it by text. Asking is not an admission of anything. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support reach players and their whanau through clinics across the country, with freephone and text options on weekday hours. No charge, and no judgement about how you play. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site walks players and families through the signs of harm, practical tips and a finder for local support. A calm place to read before you decide what you want to change. safergambling.org.nz

Pause for a night, stop for a stretch

Which break do I need? Requested inside your account, this is the shorter option: a break of hours or days with no play in it. Starting it takes a request in the account, and once it is running the break stands for the period you chose.

A lasting stop. Selected in the account, this closes your access for far longer, and it holds for the whole stretch you picked. As an operator rule in this market, such an exclusion lasts up to two years. It cannot be shortened once it begins.

No register, the account instead. New Zealand keeps no national exclusion list, so the casino account itself is where you close the door. Choose the full exclusion, and let a helpline carry the conversation further when you are ready.

Reader questions

Questions that come up before a break

You will know which control fits your situation and who else to call.

Where do I set a deposit limit on the mobile site?+

Alongside the desktop version, the limit settings sit in the account section of the mobile site, under the same menu you use for deposits. Choose a figure before you play and confirm it there, and the cap stays on your account whatever device you sign in from.

Am I allowed to raise a deposit limit I already set?+

Any change is made in that same account section, where you can lower a limit or raise it after a pause to think it over. Decide the new figure in a calm moment rather than straight after a loss, because a limit belongs to the plan you made before play began.

Does self-exclusion here also stop me joining other casinos?+

No. New Zealand keeps no national self-exclusion register, so an exclusion set here closes this casino account only. Other operators will not know about it, which means you may need to set a separate exclusion with each site you use.

Can the helpline advise a family member, not just the player?+

Yes. Gambling Helpline Aotearoa answers calls around the clock from players and from relatives or friends worried about someone, and the call is free. Problem Gambling Foundation also offers counselling and support for families, including peer and cultural support.

What does a short pause do to my account, and when can I play again?+

A pause closes play on your account for the period you choose, while your balance and details stay where they are. Play returns automatically when that period ends, so nothing needs to be arranged in advance.

Can I cancel a self-exclusion once it has started?+

No. An exclusion holds for the whole period you selected and cannot be lifted early, whether you ask in live chat, by email or by phone. Set a period you can live with, and treat it as settled once confirmed.